Support
Email us
Mail goes to a real human (Matt). Reasonable response time: a few days. If you're a tester in the closed beta and your build is broken, please include your device model + Android version or iPhone model + iOS version + what you were trying to do.
Frequently asked
Notifications stopped arriving — what do I do?
Open Settings → Notifications. The first row at the top of that section is a status row that tells you whether daily-summary push is wired up to actually deliver. If it's green, we're sending and your device is set to receive — the notification is on its way. If it's yellow or red, tap the "Open Settings" button on the row; it deep-links to the right place in your device's system Settings to fix the issue (master toggle disabled, channel silenced, OS-level permission revoked, etc.).
If the status row says everything is fine but you're still not getting the notification: check your "Daily summary at" time setting (also in Settings → Notifications) — it's possible the time has been set to one you're not awake for. Default is 6 PM in your local timezone.
How do I cancel my subscription?
iOS: Settings → Subscription → Cancel Subscription. This deep-links to iOS's native subscription management. You can also reach it via the Settings app on your iPhone → [your name at top] → Subscriptions → StreamTonight.
Android: Settings → Subscription → Cancel Subscription. This deep-links to Google Play subscription management. You can also reach it via Play Store app → profile icon → Payments & subscriptions → Subscriptions → StreamTonight.
Cancellation takes effect at the end of the current paid period — you keep the app working until then. Apple and Google handle the cancellation; we don't see it until they tell us.
I want a refund
Refunds are handled by Apple or Google directly — we don't process payments and can't issue refunds ourselves. To request one:
- iOS: reportaproblem.apple.com — Apple usually responds within a few business days.
- Android: Open Play Store → profile icon → Payments & subscriptions → Budget & history → tap the StreamTonight transaction → Report a problem.
If Apple or Google says no and you have an unusual situation, email us — we'll take a look, but we're constrained by their policies.
How do I restore a previous purchase on a new device?
Sign into the App Store / Play Store on the new device with the same Apple ID / Google account you used to subscribe. Install StreamTonight, then go to Settings → Subscription → Restore Purchases. The app will check with Apple / Google and re-activate your subscription automatically.
Why are my favorites not syncing across devices?
Currently they don't — favorites are stored per-install on each device. We don't have an account system, which means we don't have a way to identify "you" across two installs. Cloud sync of favorites is on the roadmap but not yet shipped.
As a workaround, on the original device: Settings → Favorites → Back up. This exports your favorite list as a JSON file you can transfer to the new device, then import via Settings → Favorites → Restore.
Why isn't [Service X] supported?
We support services with a meaningful nightly drop schedule and reliable metadata access. The current set is Netflix, Max, Hulu, Disney+, Prime Video, Apple TV+, Peacock, Paramount+, Starz, AMC+, and MGM+. If there's a service you'd like added, email us — we read every request, and a few enthusiastic asks for the same service has triggered additions before.
The app says a show is on a service but the service says no
Streaming availability changes constantly and our data sources occasionally lag behind. If you spot a discrepancy, email us with the show name + service + what your service's app says — we'll investigate. Some categories of error are us; some are the upstream data; we can usually figure out which.
I onboarded but didn't see the welcome video
On Android, if you reinstalled the app with the same Google account, the OS may have restored your "video already seen" flag from a previous install — that's Android Auto Backup behavior and it's normal. If you'd like to see the welcome video, you can clear app data (Android Settings → Apps → StreamTonight → Storage → Clear data) and reopen the app to start fresh. Note this also clears your favorites and selected services.
Is there a web version?
Not yet. The native push notification model is core to the product and doesn't translate cleanly to a browser without account creation. If web demand is loud enough, we'll reconsider.
I found a bug
Email support@streamtonight.app with: device model, OS version, app version (Settings → About in the app), and what you were doing when the bug happened. Screenshots welcome. We respond personally to every bug report.
I'm a security researcher
Email support@streamtonight.app with details. We don't have a formal bug-bounty program but we'll credit you in release notes if your finding leads to a meaningful fix.
Status
Backend health is monitored continuously. If the app's nightly content list isn't loading, the most likely cause is a temporary backend outage or a downstream-API issue with the content provider. Try again in a few minutes; if it persists, email us.
Still stuck? support@streamtonight.app — real humans, no chatbots.